Privacy Policy
Important Information and who we are
At Craft Cottage, we make things by hand, and we take the same care with your personal information that we put into every crochet piece, calligraphy frame, and custom order.
This Privacy Policy explains what information we collect when you visit craftcottageofficial.com or place an order with us, how we use it, who we share it with, and what choices you have. By using our website or placing an order, you agree to the practices described here.
If anything here isn’t clear, reach out to us at info@craftcottageofficial.com and we’ll walk you through it.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit
The data we collect about you
We only collect what we need to take care of your order and give you a good experience on our site.
Information you give us directly
- Name
- Email address
- Phone number
- Shipping and billing address
- Order details and custom order requests (for example, names for personalized calligraphy or colour preferences for a custom piece)
- Any messages you send us through our contact form, WhatsApp, or social media
Information collected automatically
- IP address and browser type
- Pages you visit and how you move through our site
- Device and general location information (city or region level)
- Cookies and similar tracking technologies (see the Cookies section below)
How is your personal data collected?
We use the information we collect to:
- Process and fulfil your orders, including custom pieces
- Communicate with you about your order status, shipping, and delivery
- Respond to enquiries, custom requests, and customer service messages
- Send you updates, offers, or newsletters, but only if you’ve opted in
- Improve our website, products, and overall shopping experience
- Prevent fraud and keep our store secure
- Meet any legal or accounting obligations we’re required to follow
We do not sell your personal information to anyone. Ever.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Cookies
Like most websites, we use cookies, small files stored on your device, to keep our site running smoothly. Cookies help us:
- Keep items in your cart as you browse
- Remember your login if you have an account
- Understand which pages and products are popular, so we can improve the site
- Support any advertising or analytics tools we use, such as Google Analytics or Meta Pixel, if enabled
You can control or disable cookies through your browser settings at any time. If you turn off cookies, some parts of our site, like your shopping cart, may not work as smoothly.
Payment
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances you can ask us to delete your data: see section 9 below (Your Legal Rights) for further information. In some circumstances, we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
How We Share Your Information
We only share your information with the people we need to in order to run Craft Cottage properly:
- Shipping and courier partners — to deliver your order to your address
- Payment processors — currently not applicable, since we operate on Cash on Delivery. Once we launch online payments, this section will be updated to name our payment provider
- Website and hosting providers — who keep craftcottageofficial.com running (for example, our hosting provider and WooCommerce/WordPress infrastructure)
- Email or marketing tools — if you’ve subscribed to our newsletter, to send you updates
- Legal authorities — only if required by law, or to protect our rights, customers, or business from fraud or harm
We do not share your information with third parties for their own marketing purposes without your consent.
Data Retention
We keep your order and account information for as long as necessary to fulfil the purposes described in this policy, including order history, warranty or after-sales support, and our legal or accounting requirements. We may retain certain information for a longer period if there’s an unresolved complaint, dispute, or a reasonable need to protect our business or your interests. If you’d like your data deleted sooner, see “Your Rights” below.
Your Rights
You have the right to:
- Ask us what personal information we hold about you
- Ask us to correct any information that’s inaccurate or outdated
- Ask us to delete your personal information, subject to any legal or accounting reasons we may need to keep certain records
- Withdraw consent to marketing emails at any time, by using the unsubscribe link in any email or contacting us directly
- Ask questions about how your data is used
To exercise any of these rights, email us at info@craftcottageofficial.com. We’ll respond as quickly as we can, and always within a reasonable time.
Children’s Privacy
Craft Cottage is not directed at children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us and we’ll remove it.
International Visitors
While Craft Cottage is based in Pakistan, we welcome visitors and customers from other countries. If you’re visiting from outside Pakistan, please note that your information will be transferred to and processed in Pakistan, where data protection laws may differ from those in your home country. We aim to protect your information to a high standard regardless of where you’re located.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes restricted access to customer data within our team, and, once our online payment gateway launches, secure payment processing through a trusted provider. That said, no method of transmission over the internet is 100% secure, and we can’t guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time, for example, as our business grows or as laws change. Any updates will be posted on this page with a new “Last updated” date. We encourage you to check back occasionally.
